Summary
WASHINGTON -- The trio of Floridians approached the Travelers Aid desk at Washington Dulles International Airport deeply flustered, one mishap short of distress. In a breathless chorus, they explained that they had tried to purchase tickets for a flight to Tampa an hour before departure, but the agent had refused their form of payment: a brother's credit card number scrawled on a piece of paper. They'd then tried to reserve by phone but had been put on hold for too long and missed the booking window. The Southwest flight had lifted off without them. To add to the drama, they had no cell phones, and the brother they'd been visiting lived 100 miles away.
"Can you help us?" asked Michell Evans, a petite brunette whose head barely bobbed above the counter's edge. "We need to get home."See the full content of this document
Extract
Dazed? Confused? Fear Not: Travelers Aid Is Here for You
Travelers Aid to the rescue.
No question is too small and no quandary too complicated for the airport volunteers, a cadre of caregivers in an industry that has become increasingly antagonistic and impatient. The stresses of travel -- catching flights, f...See the full content of this document
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